Enterprise UX · Government of Canada Canada Revenue Agency IT Self-Service Portal Jun 2023 – May 2024 Led UX vision, design system, and delivery for a full-scale platform modernisation — consolidating four legacy systems into a single accessible portal for 75,000…
01. Process & Design Behind RedStack Fast discovery, a design system built from scratch, and how a “command centre” aesthetic was made accessible to new learners without alienating security professionals. Close Case Study 02. Discovery Align fast, validate early The…
01. Process & Design Behind Gold Pocket crypto wallet solution A focused two-month sprint – stakeholder discovery, design system from scratch, and the decisions that made complex financial flows feel calm and familiar. Close Case Study 02. Sprint structure Two…
01. Process & Research Behind Invoice Simple payments solution Research methodology, the four drop-off problems, design decisions, and how each metric moved — from address verification through to checkout conversion. Close Case Study 02. The Foundation Design system – the…
Close Case Study 01. Process & Research Behind Recon Engage gamifying experiences Field research on the mountain, designing for extreme conditions, and the design decisions that turned raw telemetry into a social sports platform. 02. Research & Discovery Designing for…
Close Case Study 01. Process & Research Behind SKIO Music creator platform Ethnographic field research, 12+ user roles mapped, the automated legal system that replaced manual contracts, and the design system that tied it all together. 02. Research & Discovery…